Frequently Asked Questions

Curious about our Australian adventures? Find answers to common questions about our bespoke tours, travel arrangements, and everything Down Under.

General
Booking & Payment
Travel Essentials
What makes Dupoveu's Australian tours unique?
Our tours are handcrafted symphonies of authentic experiences, not mass-produced tourist tracks. We weave together hidden gems, local connections, and personalized itineraries that dance to your travel rhythm. Each journey is curated by our Australia-obsessed team who know the continent's secrets like the back of their sun-kissed hands – from whispered aboriginal legends to those perfect sunset spots unmarked on any map.
How many travelers are typically in your tour groups?
We believe magic happens in intimate gatherings. Our tours typically host between 6-12 kindred spirits, creating a perfect balance of camaraderie without the crowd. This sweet-spot size allows us to access venues and experiences that shun large groups, slip into tiny local haunts, and ensure everyone receives the personal attention that turns tourists into temporary locals. For those seeking even more exclusivity, our private tour options are available.
Do you accommodate dietary restrictions and preferences?
Absolutely! We treat your dietary needs as seriously as a kangaroo treats its pouch. Whether you're vegetarian, vegan, gluten-free, or have specific allergies, we'll ensure your culinary journey through Australia is just as spectacular as everyone else's. Our local partnerships with chefs and restaurants mean your restrictions become creative inspirations, not limitations. Just share your needs during booking, and we'll handle the rest.
What is your cancellation policy?
We understand that life's unpredictable tide can wash away even the best-laid plans. Our flexible cancellation policy offers: 100% refund for cancellations 60+ days before departure (minus a small administrative fee), 75% refund for 30-59 days notice, and 50% refund for 15-29 days notice. Cancellations within 14 days are non-refundable, but we offer vouchers for future adventures when possible. We strongly recommend travel insurance to protect your journey against the unexpected.
How far in advance should I book my Australian tour?
Australia's siren call grows louder each year! For our signature tours, especially during high season (December-February), we recommend booking 6-8 months ahead to secure your spot in paradise. Last-minute dreamers, don't despair – we occasionally have openings due to cancellations, and our off-season tours (May-August) often have more availability. Personalized expeditions typically require 3-4 months of planning to perfect every detail of your bespoke adventure.
Do you offer payment plans for your tours?
We believe extraordinary experiences shouldn't be limited by immediate financial constraints. Our journey-friendly payment structure typically includes a 25% deposit to secure your booking, with the remaining balance due 60 days before departure. For those seeking more flexibility, we offer personalized payment plans spreading your adventure cost across multiple installments. Just reach out to our booking wizards, and they'll craft a payment schedule that aligns with your financial rhythm.
What visa do I need for Australia?
Most international visitors need an electronic visa before entering Australia's sunburnt shores. U.S. and European passport holders typically qualify for the Electronic Travel Authority (ETA) or eVisitor visa – digital keys to the kingdom that are relatively straightforward to obtain. Our pre-departure dossier includes detailed visa guidance based on your nationality, and while we don't directly process visas, our team can point you to the clearest pathways through the bureaucratic bush. Some nationalities require more complex visas; we recommend starting this process at least 3 months before departure.
How physically demanding are your Australian tours?
Our adventures span the spectrum from gentle coastal strolls to heart-racing wilderness expeditions. Each tour is transparently rated on our 1-5 'Wallaby Scale' of physical intensity, helping you match your abilities to the perfect journey. Most popular tours sit at a comfortable 2-3, requiring basic fitness for walking up to 5km daily on varied terrain. Our detailed itineraries spell out each day's exertion level, and alternatives are often available for more challenging activities. Remember, Australia's landscape is wild and wonderful – even our easiest tours involve some walking, but the vistas always justify the steps.
What should I pack for my Australian adventure?
Australia's elements demand respect and preparation. Your packing symphony should include lightweight, breathable clothes that layer easily (Australia's temperature can swing dramatically between day and night), sturdy walking shoes already broken in, a wide-brimmed hat (the Aussie sun doesn't joke around), quality sunscreen (minimum SPF 50+), insect repellent, and a reusable water bottle. Our comprehensive pre-departure guide provides a seasonal packing list tailored to your specific itinerary. Remember, Australia's casual soul means formal wear is rarely necessary – even our finest dining experiences welcome smart-casual attire.

Discover Australia Through Our Eyes

Crafting unforgettable Australian journeys since 2008

Our Antipodean Story

Dupoveu began as a whispered dream between two wanderlusting souls who found themselves irrevocably captivated by Australia's crimson outback and azure coastlines. What started as scribbled travel notes and hand-drawn maps has blossomed into the premier boutique travel curator for discerning Australian adventurers.

Our journey has been akin to the ancient Aboriginal songlines—a path created through passionate storytelling and meticulous attention to each traveler's desires. We've traversed every corner of this sunburnt country, from Tasmania's misty forests to the Northern Territory's star-drenched skies, establishing relationships with local artisans, indigenous guides, and hidden-gem accommodations that remain invisible to mass tourism.

Australian Outback Experience
Great Barrier Reef Experience

Crafting Antipodean Wonders

At Dupoveu, we don't merely arrange trips—we architect transformative experiences that resonate with your personal symphony. Our bespoke Australian journeys are meticulously crafted mosaics, where each tessera represents a carefully selected experience, accommodation, or encounter that blends seamlessly into an unforgettable masterpiece.

Our team comprises passionate Australian specialists—individuals who have not simply visited but have lived and breathed the country's diverse landscapes. They possess that invaluable alchemy of local insight and traveler empathy, enabling them to anticipate needs before they arise and suggest experiences you never knew existed but will forever cherish.

Our Guiding Principles

The pillars that define our approach to creating transformative Australian journeys.

Authentic Connection

We foster genuine encounters with Australia's soul—its people, wildlife, and ancient landscapes—creating moments of profound connection rather than fleeting tourist snapshots.

Responsible Wandering

Our journeys tread lightly on the land while meaningfully supporting local communities, indigenous cultures, and conservation efforts across Australia's diverse ecosystems.

Bespoke Brilliance

We reject cookie-cutter itineraries in favor of handcrafted journeys that reflect your unique curiosities, pace preferences, and dream encounters with Australia's wonders.

The Dupoveu Difference

What sets our Australian adventures apart is our obsession with the unseen details that transform good travel into extraordinary journeys. From arranging private sunrise viewings at Uluru to orchestrating surprise encounters with marine biologists at the Great Barrier Reef, we specialize in the magic that happens beyond the guidebook.

Our travelers don't merely visit Australia—they develop a profound relationship with its landscapes, returning home with not just photographs but with stories interwoven into their being. This is the invisible thread that connects all Dupoveu journeys: the creation of personal myths and legends against the backdrop of the world's most ancient continent.