Privacy Policy

Welcome to Dupoveu.com ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services related to Australian tours.

By using Dupoveu.com, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.

We collect several types of information from and about users of our website, including:

• Personal Identifiers: Name, email address, postal address, phone number, and other similar contact information when you book a tour or contact us.
• Booking Information: Travel dates, preferences, passport details (when necessary for booking), dietary requirements, and special needs.
• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments. Note that payment processing is handled by secure third-party payment processors.
• Usage Data: Information about how you interact with our website, including browsing history, search queries, and features you use.
• Device Information: IP address, browser type, operating system, device information, and other technology identifiers on the devices you use to access our website.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies to analyze website traffic and improve user experience.

We use the information we collect for various purposes, including to:

• Process and manage your tour bookings and requests
• Provide customer support and respond to inquiries
• Personalize your experience and deliver content relevant to your interests
• Improve our website, products, and services
• Send administrative information, such as updates to our terms, conditions, and policies
• Send promotional communications about new tours, special offers, and other news (with your consent where required by law)
• Protect against fraudulent, unauthorized, or illegal activity
• Comply with legal obligations and enforce our terms of use

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing necessary for the performance of our contract with you (e.g., processing your booking).
• Legitimate Interests: Processing necessary for our legitimate interests, provided these interests don't override your fundamental rights and freedoms.
• Legal Obligation: Processing necessary to comply with a legal obligation.
• Consent: Processing based on your specific consent (e.g., for marketing communications).

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processors, IT services, customer service, marketing assistance, etc.).
• Travel Partners: Hotels, airlines, local tour operators, and other travel service providers necessary to complete your booking.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We do not sell, rent, or lease customer information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect the security of your personal data. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for processing, and applicable legal requirements.

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal data in certain circumstances.
• Restriction: The right to request restriction of processing of your personal data.
• Data Portability: The right to receive your personal data in a structured, commonly used format.
• Objection: The right to object to processing of your personal data in certain circumstances.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us through our website. We will respond to your request within the timeframe required by applicable law.

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.